Emergency Services

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9-1-1 Communications


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9-1-1 Communications Center Staff
(Photos will be changed periodically.)

Meet the men and women of Allegheny County’s 9-1-1 Communications Center. These 251 Public Safety Telecommunicators handled over 1,314,721 emergency
9-1-1 and non-emergency telephone calls in 2010 for Police, Fire and EMS agencies covering the 130 municipalities we serve.

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Mission

The mission of the Allegheny County Department of Emergency Services Division of 9-1-1 Communications is to serve as a vital link between the residents, business, visitors and public safety agencies of Allegheny County. We are committed to serving with integrity, cooperation, and concern for the welfare of others. Our goal is to provide immediate, courteous, and professional quality service for all that we serve. Our standard of excellence and our model of success is achieved through teamwork. Through our actions, we help those in their time of need. We are dedicated to providing the highest standard of service through comprehensive training, continuous education, quality assurance and quality improvement.

Vision

Our vision is to be recognized as a model of excellence ensuring an efficient high quality 9-1-1 communications system that provides interoperability and redundancy for radio and data communication systems.