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Advocacy for Persons Who Utilize Long-term Care Services

The primary goal of the Ombudsman Program is to assure quality care with respect and dignity for all consumers of long-term care services. In general, ombudsmen are alerted to, investigate and resolve concerns related to the health, safety, welfare and rights of the target population. This includes persons who live in nursing homes and personal care homes as well as those who utilize adult day services, domiciliary care and community-based care programs.

If an older adult or his/her loved one is having trouble getting concerns related to their quality of care addressed, the ombudsman will help them to resolve these problems.

The ombudsman also informs and educates older individuals, service providers and the public about long-term care services and the rights of consumers.

To request ombudsman services, contact the DHS AAA SeniorLine at 412-350-5460, toll-free 1-800-344-4319, TTY 412-350-2727 or SeniorLine@alleghenycounty.us to get more information.

AAA Older Adult Protective Services brochure

AAA Advocacy for Persons in Long-term Care (Ombudsman) brochure

Long-Term Care Ombudsman 
Published August 2008.
This DHS - Making an Impact piece tells how committed advocates called “ombudsmen” are helping some of Allegheny County's most vulnerable citizens.

Long-term Care Ombudsman Frequently Asked Questions