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Vision Statement and Values and Principles for Integrated Practice

In 1997, through a collaborative effort undertaken as part of Allegheny County’s redesign of human services, the following vision statement was adopted:

To create an accessible, culturally competent, integrated and comprehensive human services system that ensures individually tailored, seamless and holistic services to Allegheny County residents, in particular, the county’s vulnerable populations. 

In 2012, DHS undertook the next step toward full integration by developing the DHS Practice Model. The practice model is our conceptual map and organizational ideology describing the values and principles underlying our work and informing specific approaches and techniques used to achieve desired integration outcomes. It assures consistency and coordination not only across DHS but also across the network of partnering organizations that comprise our public human service system. 

Values and Principles for Integrated Practice 

  1. Service integration begins with the individuals and families we serve.
    Whenever possible, a team approach involving the consumer/family, system partners and natural supports will develop and monitor the plan for services.
  2. Individuals and families have the capacity to identify their own strengths, needs and goals; create relationships; and take steps necessary to accomplish these goals.
    Improving the health and well-being of individuals and families, and increasing their self-reliance to the extent possible, will be prioritized.
  3. Consumers sustain their health and wellness with the support and assistance of their families and/or natural supports.
    The engagement of family and natural supports will be emphasized and the intrusiveness of formal service systems minimized, whenever possible.
  4. Individualized and comprehensive services should be provided to consumers based on their unique needs.
    A full continuum of services (information, prevention, early intervention, case management, crisis intervention, after care), including tangible aid, when necessary, will be available to support those needs.
  5. All services must be high-quality, accessible, and aligned with consumer and family strengths, needs and goals.
    Ongoing assessment of service quality and fidelity, through the use of data, research and timely measurement of program efficacy and outcomes, will direct continuous quality improvements.
  6. All communities and populations have unique cultural characteristics.
    Services will be delivered in a manner that is inclusive, competent and respectful of these characteristics.