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Older Persons Transportation (OPT)

 

OPT Provides

  • Service Monday through Friday, and Sunday, 6:00 a.m. to 6:00 p.m.
  • Door-to-door service at minimal cost
  • Help getting on and off vehicle
  • Help up and down steps (four or fewer)
      


 Types of Trips

  • Adult day services
  • Grocery shopping
  • Medical appointments
  • Senior center 
  • Senior Companion Program
      


Trip Limitations


 Adult day services
 

  • Rider must
    • be an Area Agency on Aging Options Care Managed Participant and
    • have approval for adult day services
     

Medical trips 

  • Those on Medical Assistance - must use MATP  Learn more 
  • Age 60 through 64 - must get prior approval through the Allegheny County DHS Area Agency on Aging
  • Age 65 and older - two roundtrips per month
  • More than two maintenance-therapy trips (e.g. dialysis, chemo, physical) may be authorized

Grocery shopping trips 

  • For groups of four or more to same location
  • Shop for one hour
  • Limit of four bags per person
      


 Registration

  1. Go to a senior center 
  2. Present your medical insurance card and one proof of age
    • Driver's License
    • Birth Certificate
    • PACE Card Passport
    • Military Discharge Papers
    • Resident Alien Card
    • Immigration/Naturalization
    • Social Security Age-verification Letter (1-800-772-1213)   
     



Pay for OPT

  • Create an electronic "E-Purse" account
  • Put funds into your E-Purse account by check, money order or on-line
  • Your OPT fare (see below) is deducted when you schedule your trip
  • Call 412-562-5385 for more information
      


Schedule a Ride 

You must be registered to ride.  See "Registration" above

  • Call your local carrier before 3:00 p.m., one weekday before your trip. (Friday for a Monday trip)
  • Provide
    • Your full name, address and phone number
    • Trip details
      • Date/time of appointment
      • Pick up time (allow at least one hour for delays)
      • Address of destination
        (Doctor's name and phone number, if applicable)
      • Return time (or "will call," before 5:00 p.m., if uncertain)
       
    • List of your special needs
      • use a wheelchair
      • need special help
      • have an escort for medical trips

NOTE:  Rides to senior centers can be schedule by calling the center directly
  



 OPT Pick-ups

  • Be ready to leave 10 minutes before your scheduled pickup time
  • Drivers will wait only five minutes for you to come out
  • Wait at least 20 minutes after scheduled pick-up or 30 minutes from "will call" before calling
  • After waiting, call 412-562-5385 to verify vehicle's whereabouts
  • In case of hazardous weather
    • Service may be halted
    • Every effort will be made to complete life-sustaining medical trips
    • Keep the path between your door and the street clear of snow and ice
    • Drivers may not stop for you if the path is not safe
     


Cancellations and No-shows

  • Call at least one hour before your scheduled pick-up time to cancel
  • "No-show" will be recorded if the vehicle arrived but you were not there
  • Repeated "no-shows" may result in loss of your OPT privileges
      


Complaints

Call 412-562-5385 to submit a formal complaint if

  • Your driver was more than 20 minutes late (or 30 minutes for will-call)
  • Your driver did not show up at all
  • You were not satisfied with the service
       


Trip Safety

  • All OPT vehicles are smoke-free
  • All riders must wear seat belts
      


OPT Fares (Effective July 1, 2014)

 

Individual Trips (65 yrs/over) 

Doctor's Visits

$2.10

Therapy

$2.10

Adult Day Care

$2.10

Chemo/Radiation

$2.10

Dialysis

$2.10

Senior Companions

$2.10

Escorts for medical trips

FREE

 

Individual Trips (60-64 yrs) 

Doctor's Visits

$5.25

Therapy

$5.25

Adult Day Care

$5.25

Chemo/Radiation

$5.25

Dialysis

$5.25

Senior Companions

$5.25

Escorts for medical trips

FREE

 

Group Trips 

SeniorCenter/Lunch

$1.10

SeniorCenter/ Group Trips

$1.10

Grocery Shopping

$1.10

 



More Information

Older Persons Transportation (OPT) is a shared-ride service sponsored by the DHS Area Agency on Aging (AAA). ACCESS Transportation Systems, Inc. provides OPT service through contracts with local transportation companies. To learn more about Older Persons Transportation and other services for older adults, please call AAA at 412-350-5460.