Contact Information for DHS

DHS is here to help. Abuse-reporting numbers and crisis numbers are answered around the clock. Resource numbers are answered Monday through Friday during the hours listed. If you must leave a message, we will reply to it as soon as possible.

DHS Contact Information

Quick Links

Emergency contacts 
Find numbers that answer 24 hours a day, 365 days a year.

Report abuse or neglect
Learn how to report the abuse or neglect of a child, an adult with a disability or an older adult.

Resources numbers
Find phone numbers and addresses of DHS agencies and other organizations ready to help. 

DHS offices
Find the addresses and phone numbers of DHS office located throughout Allegheny County. You can use the interactive maps on this page to find directions to any location listed.

Media inquiries
Find contact numbers and other resources.

General inquiries by email
For general questions and requests, contact the Office of Equity and Engagement.

Request Records

Right-to-Know (RTK) Requests

Learn about the policies, process and fees surrounding Right-to-Know (RTK) Requests.
DHS-related requests should be directed to the Executive Branch Open Records Officer.

Consumer Records Request

Use this form to request your own DHS records (or for a minor for whom you are legally responsible) without going through a formal RTK request. DHS Consumer Records Request form and instructions(PDF, 462KB)


DHS Website Issues or Requests

If you have questions or issues concerning the DHS website, please contact the DHS Web Team.

*Please note: The link above is ONLY for website related issues. Any general technical issues or issues regarding DHS applications should be directed to the DHS Service Desk.  Any other issues can be directed to the Directors Action Line.

Questions and Concerns

DO NOT USE either the Director's Action Line (DAL) or DHS-Information as a way to report abuse or neglect. Neither is monitored after normal business hours or on weekends. They are for inquiries about DHS and our website, only.

If you are concerned about the well-being

  • of a child (under 18 years), call 412-473-2000 or ChildLine at 800-932-0313.
  • of an older adult (60 and older), call 412-350-6905 or 800-344-4319 or at the state level at: 800 490-8505.
  • of a person with a disability (ages 18 to 59 years), call 800-490-8505.

Director's Action Line at 800-862-6783 
For questions, concerns or complaints about the services provided through DHS.
Learn more 

Reporting Abuse

If you suspect abuse or neglect:

of a child up to 18 years of age

of an adult between the ages of 18 and 60 years with a physical, intellectual or mental health disability (including self-neglect)

  • Call Adult Protective Services 800-490-8505
    Learn more


of an adult 60 years of age and older (including self-neglect)

  • Call Older Adult Protective Services 412-350-6905, 800-344-4319 or 800-490-8505
    Learn more


Mandated Reporters of Suspected Child Abuse or Neglect

Laws governing who must report child abuse and how to report it are complicated. To ensure that no misinterpretations are made, the Mandated Reporters of Suspected Child Abuse or Neglect page has links that go directly to the appropriate section of the law that applies to the topics listed.

DHS Offices 

Map of DHS offices

By using this interactive map, users can get directions to any DHS office from any designated location.
Link to map


Most DHS offices are located at:

The Human Services Building 
One Smithfield Street
Pittsburgh, PA 15222

Get directions to One Smithfield Street
GPS coordinates  Latitude 40.4371166  Longitude (-)80.0009959

See a map for the HSB Loading Dock(PDF, 64KB)

Directions to the Human Services Building from points north, south, east and west(PDF, 90KB)

Executive Office

Contact the Executive Office by email

Analytics, Technology and Planning (formerly DARE)


Behavioral Health

Contact OBH by email

Children, Youth and Families Administrative Offices

Contact CYF by email

Community Services

Contact OCS by email

Equity and Engagement

Contact OEE by email

Others are located throughout the county:

Area Agency on Aging 

Contact the Senior Line by email or phone 412-350-5460

Birmingham Towers
2100 Wharton Street, Second Floor 
Pittsburgh, PA 15203

Get directions to 2100 Wharton Street
GPS coordinates  Latitude 40.4300254  Longitude (-)79.975504

Integrated Program Services (various units)


Riverfront Place
810 River Avenue, Second Floor
Pittsburgh, PA 15212

Directions and parking information for 810 River Avenue(PDF, 363KB)
Get directions to 810 River Avenue
GPS coordinates Latitude 40.450481  Longitude (-)79.994704 

Office of Children, Youth and Families Regional Offices

Child Protection/Intake
 (open 24 hours a day, 7 days a week) 

10700 Frankstown Road, Suite 301 
Pittsburgh (Penn Hills), PA 15235 

Get directions to 10700 Frankstown Road
GPS coordinates  Latitude 40.460750, Longitude (-)79.840194


10 Duff Road
Pittsburgh, PA 15235

Get directions to 10 Duff Road
GPS coordinates  Latitude 40.464185 Longitude (-)79.829141


1401 Forbes Avenue, Suite 101 
Pittsburgh (Uptown), PA 15219

Get directions to 1401 Forbes Avenue
GPS coordinates  Latitude 40.437987  Longitude (-)79.985967


10700 Frankstown Road, Suite 101 
Pittsburgh (Penn Hills), PA 15235 

Get directions to 10700 Frankstown Road
GPS coordinates  Latitude 40.460750, Longitude (-)79.840194

Mon Valley

355 Lincoln Highway, Suite 5
North Versailles, PA 15137

Get directions to 355 Lincoln Highway 
GPS coordinates  Latitude 40.3857531 Longitude (-)79.8236443


901 Pennsylvania Avenue, Suite 8
Pittsburgh (Northside), PA 15233-1408

Get directions to 901 Pennsylvania Avenue
GPS coordinates  Latitude 40.4629701 Longitude (-)80.0108368


2100 Wharton Street, Suite 100 
Pittsburgh (South Side), PA 15203  

Get directions to 2100 Wharton Street
GPS coordinates  Latitude 40.4300254  Longitude (-)79.975504

Office of Developmental Supports

Contact ODS by email

Executive Commons Building


110 Roessler Road, Suite 300D 
Pittsburgh, PA 15220

Get directions to 110 Roessler Road
GPS coordinates  Latitude 40.393561  Longitude  (-)80.062076 

Parkway Center East

Professional Office Park 
2020 Ardmore Boulevard, Room 380 
Pittsburgh, PA 15221

Get directions to 2020 Ardmore Boulevard 
GPS coordinates  Latitude 40.4212449 Longitude (-)79.8535921

Resources Numbers

PA 2-1-1 Southwest

Find the full range of human services available for residents of Allegheny and surrounding counties.
Learn more

  • By Phone 24 hours a day, everyday
  • By Text Text your ZIP code and your need to
  • Email


The Allegheny Link

Helps adults 60 years of age or older; people with disabilities; homeless individuals and families; pregnant women; and parents and caregivers of children six years of age and younger. 
Learn more

  • By Phone Weekdays, 8:00 am to 7:00 pm
  • Walk-ins Weekdays, 8:00 am to 7:00 pm
    One Smithfield Street
    Second Floor
    Pittsburgh, PA 15222
    Get directions to One Smithfield Street
    GPS coordinates  Latitude 40.4371166  Longitude (-)80.0009959
  • Email Allegheny Link

The Directors Actions Line (DAL)

The Director’s Action Line (DAL)

The DAL provides information, and resolves concerns and complaints about any DHS service. 
Learn more

Drug and Alcohol Services After-hours Access

Behavioral health counselors can assist callers with information on accessing drug and alcohol treatment services.

  • By Phone

Drug and Alcohol Recovery Services

Contact Pathway to Recovery 

  • By Phone
    412-325-7550 or PA Get Help Now at 1-800-662-HELP (4357)
    Phone answers 24 hours a day, every day


  • Walk-in 
    Third Avenue, Pittsburgh, PA 15222
    Walk-ins accepted 24 hours a day, every day
    Get directions to 326 Third Avenue
    GPS coordinates Latitude 40.434009, Longitude -79.9975806

Pathway to Recovery offers Allegheny County residents who are ready to begin their recovery from drug or alcohol addiction the support they need to succeed. Referrals may be made by the individual or anyone who supports them. "You will find no judgement here, just care." Pathway to Recovery flier(PDF, 972KB)


Medical Assistance Transportation Program (MATP)

MATP provides non-emergency medical transportation services for persons with active MA accounts. 
Learn more

  • By Phone Weekdays, 8:00 am to 4:30 pm  
  • Walk-ins Weekdays, 8:30 am to 3:30 pm  
    The Human Services Building
    One Smithfield Street First Floor 
    Pittsburgh, PA 15222 
    Get directions to One Smithfield Street
    GPS coordinates  Latitude 40.4371166  Longitude (-)80.0009959

SeniorLine - Area Agency on Aging

Calls are answered by AAA care managers who assist with information and referrals for services and community programs for persons 60 years of age and older. 
Learn more

  • By Phone Weekdays, 8:30 am to 4:30 pm  
    412-350-5460, 1-800-344-4319 
  • Walk-ins Weekdays, 8:30 am to 4:30 pm  
    Birmingham Towers 
    2100 Wharton Street, Second Floor 
    Pittsburgh, PA 15203  
    Get directions to 2100 Wharton Street
    GPS coordinates  Latitude 40.4300254  Longitude (-)79.975504
  • Email SeniorLine

Services for Low-income Allegheny County residents

Learn more

  • By Phone Weekdays, 8:30 am to 4:00 pm