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Protection from Abuse and Neglect for Older Adults

412-350-6905, 1-800-344-4319 or 1-800-490-8505

Everyone is encouraged to call locally 412-350-6905 or 1-800-344-4319, or the statewide hotline 1-800-490-8505 if you are concerned about the well-being of a person over the age of 60 years. Phone lines answer 24 hours a day, every day.

 Older Adult Protective Services Video 

Abuse reports can be made by, or on behalf of, an older adult who lives

  • in a private residence
  • part-time in adult day care
  • in a care facility (nursing home, personal care home, hospital, etc.
  • homeless  

NOTE: If you have concerns about the quality of care an older person is receiving from a facility or a caregiver, please call the DHS AAA at 412-350-6905 for guidance.

An AAA (Area Agency on Aging) protective services caseworker will investigate reports of

  • abuse
  • neglect (including self-neglect)
  • abandonment
  • financial exploitation

As the reporter, you

  • may remain anonymous
  • have legal protection from retaliation, discrimination and civil or criminal prosecution
  • will be asked to provide
    • your name, address, phone (if not anonymous)
    • victim’s name, address and phone (if not self-reporting)
    • demographic data, if available
    • description of allegations
    • name of alleged perpetrator
    • physical/emotional health of victim
    • safety concerns

If the situation is considered “protective,” the older adult

  • will be provided a full evaluation to determine his/her needs
  • will be provided assistance to alleviate the risk of harm
  • may refuse help if he/she is of sound mind
  • has the right to have all information concerning his/her case treated confidentially

Signs of older adult abuse

Although these signs do not always mean an older adult is being abused, it is important to be aware that elder abuse can occur at any time to anyone over 60 years of age.

  • Injuries – Bruises or broken bones
  • Weight loss – May be due to stress or lack of food
  • Dementia – May be blamed on “old age” when the real cause is malnutrition or drug interactions or side effects.
  • Isolation – Seldom if ever leaves his/her residence or receives visitors
  • Unusual behavior related to money – Withdrawing large sums from a bank account without apparent reason
  • Unwarranted legal proceedings – Signing over his or her home to a relative

 Older Adult Protective Services brochure