Ombudsman Program
The Ombudsman Program protects the rights and well-being of people living in long-term care facilities, including nursing homes and personal care homes. Ombudsmen are trained, independent advocates who work on behalf of residents to ensure residents are treated with dignity and respect, understand their rights, and have support in addressing concerns related to care, safety, and quality of life.
What Volunteer Ombudsmen Do
Support residents’ rights. Help make sure residents are treated fairly and their voices are heard.
Offer companionship. Spend time with residents who may feel alone, helping them feel valued and connected.
Help resolve concerns. Listen to complaints and work with residents, families, and staff to address issues that affect quality of care.
Observe care. Visit your assigned facility regularly to check in on residents’ well-being.
Share information. Help residents and families understand their rights and available supports.
How to Become a Volunteer
To learn how to join the Volunteer Ombudsman Program, contact the SeniorLine. There are four easy ways to get connected with SeniorLine.
Chat with ARIA, the AI assistant:
Available 24/7, ARIA can help provide quick information and answers.
Phone:
Call the SeniorLine at 412-350-5460, available weekdays from 8:30 am to 4:30 pm. Speak directly with a Care Manager and have questions answered in real-time.
Email:
Send an email to SeniorLine, which is an easy way to share detailed information, or prefer writing things down at your own pace.
Appointments:
Schedule an appointment in advance for a time and date that works best for you, and a Care Manager will contact you.
Frequently Asked Questions
What will be my responsibilities as a Volunteer Ombudsman?
You will help protect residents’ rights, offer emotional support, listen to concerns, and work with facility staff to resolve issues. You will also help residents and their families understand their rights and available services.
Do I need previous experience?
No. We provide training on residents’ rights, communication, and how to address concerns. We will make sure you feel prepared and confident before you begin.
Will I be assigned to a specific facility?
Yes. Each volunteer is matched with a specific long-term care facility.
How much time is required?
In-person visits: About 2 to 8 hours per month, scheduled when it works for you.
Length of commitment: We ask volunteers to serve for at least one year.
Ongoing training: To maintain certification, volunteers complete 18 hours of training each year.
Is there an age requirement?
Yes. Volunteers must be 18 or older.
Is a background check required?
Yes. All volunteers complete background checks during the application process.
Do I have to live in Allegheny County to volunteer?
No, you do not need to live in Allegheny County in order to volunteer for the Allegheny County Ombudsman Program.