DHS Director's Action Line (DAL)

If you have a concern, complaint, comment or question about any service provided by DHS or a DHS-contracted provider; or a DHS staff person or staff of a DHS-contracted provider, the DAL is here to help.

If you are interested in becoming a foster parent to a child in Allegheny County, DAL staff can help you get started.

Child Abuse Hotline: 1-800-932-0313 or 412-473-2000 (available 24/7)

Suspected cases of child abuse are to be reported to the Child Abuse Hotline, not to the DAL.

Contact the Director's Action Line

Messages left after normal business hours will be answered as soon as possible the next business day.
Phone 1-800-862-6783 Monday through Friday, 8:00 am to 5:00 pm.
Text "Action" to 412-324-3388
Email Director's Action Line
Walk-ins are welcome Monday through Friday, 8:30 am to 4:00 pm

The Human Services Building
First Floor
One Smithfield Street
Pittsburgh, PA 15222-2221

Individuals may register concerns and complaints or request information about any aspect of DHS. DAL specialists research and respond to the person's needs. Professional, friendly staff assist and explain procedures for getting help. They answer questions, investigate concerns regarding DHS, and report back the results. Calls to the DAL are also used to generate data for statistical analysis to help evaluate policies and procedures.


DHS Non-discrimination Statement

The Allegheny County Department of Human Services does not discriminate against anyone on the basis of a protected class including: race; color; religion; national origin; ancestry or place of birth; sex; gender identity or expression; sexual orientation; disability; marital status; familial status; age (40 and older); use of guide or support animal because of blindness, deafness or physical disability.

About the Director's Action Line

The purpose of the DAL is to provide a personal response to individuals who have questions, concerns, comments or complaints about any aspect of DHS.

The DAL was implemented in the fall of 1996 in the interest of providing quality service, addressing concerns, and resolving issues that hindered effective child welfare service delivery. In 1998, the DAL expanded to respond to callers interested in any service authorized by DHS.