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Director’s Action Line (DAL) for the Allegheny County Department of Human Services (DHS)


Child Abuse Hotline:
1-800-932-0313 or 412-473-2000  (available 24/7)

Suspected cases of child abuse are to be reported to the Child Abuse Hotline, not DAL.

About the Director’s Action Line

The purpose of the DAL is to provide a personal response to individuals who have questions, concerns, or complaints about any child welfare service or DHS-contracted provider of child welfare services.

The DAL was implemented in the fall of 1996 in the interest of providing quality service, addressing concerns, and resolving issues that hinder effective service delivery. In 1998, the DAL expanded to respond to callers interested in any service authorized by DHS.

Contact the Director’s Action Line

Phone: 1-800-862-6783 (The DAL is staffed Monday through Friday, 8:00 a.m. to 5:00 p.m.)

Email:  DAL@alleghenycounty.us  

Walk-ins: Walk-ins are welcome Monday through Friday, 8:30 a.m. to 4:30 p.m. at:

The Human Services Building
First Floor
One Smithfield Street
Pittsburgh, PA 15222-2221

Individuals may register concerns and complaints or request information about any aspect of DHS. DAL specialists research and respond to their needs. Professional, friendly staff assist and explain procedures for getting help. They answer questions, investigate concerns regarding DHS, and report back the results. Calls to the Director's Action Line are also used to generate data for statistical analysis to help evaluate policies and procedures.


pdf.gif DAL brochure 

pdf.gif Linea de Accion del Director (DAL) en espanol 

pdf.gif DAL large-print card 

pdf.gif Linea de Accion del Director (DAL) en espanol card

DHS Non-discrimination Statement

The Allegheny County Department of Human Services does not discriminate against anyone on the basis of a protected class including: race; color; religion; national origin; ancestry or place of birth; sex; gender identity or expression; sexual orientation; disability; marital status; familial status; age (40 and older); use of guide or support animal because of blindness, deafness or physical disability.