Contact DHS
General Questions, Concerns, or Complaints
The Director’s Action Line (DAL) provides a direct way to get help with questions, concerns or complaints about services provided by the Allegheny County Department of Human Services (DHS).
Director’s Action Line
Important: Do not use the DAL to report suspected abuse or neglect. These reports must be made through the appropriate reporting lines.
Concerns of Abuse or Neglect
Concerns about the safety or well-being of a child or adult should be reported right away through the appropriate reporting line. Reports are reviewed promptly to help ensure safety and connection to services.
Report Concerns of Abuse or Neglect
Resources
Older Adults
AAA’s SeniorLine offers information on older adult services and provides guidance through applying for services.
Housing and Homelessness
The Allegheny Link is the single access point for coordinated housing services in Allegheny County, helping households experiencing homelessness or housing instability connect to shelter, rental assistance, prevention programs, affordable housing resources, and other supports that promote long-term housing stability.
Allegheny Link
Developmental Supports
Allegheny County residents with Intellectual Disability (ID), Autism, a Developmental Disability (DD) prior to age 9, or a Medically Complex Condition (MCC) prior to age 22 may be eligible for services that support daily living and community participation. Contact the Office of Developmental Supports for more information.
Medical Assistance Transportation Program
Allegheny County residents who receive Medicaid, may be eligible for transportation assistance to medical appointments. Services can include free public transit passes, mileage reimbursement, or shared-ride, door-to-door service when medically necessary.
Phone: Call 888-547-6287 Monday to Friday 8:00 am to 4:00 pm.
Other Ways to Connect with DHS
To get in touch with a specific DHS office, visit DHS Offices and select the office to view its contact information.
Right-to-Know Requests
The Pennsylvania Right-to-Know Law (RTKL) allows the public to inspect and/or obtain copies of Allegheny County's public records. To learn how to submit a Right-to-Know Request, visit Open Records.