Current DHS Providers

Contract Monitoring

• Financial Compliance
• Independent Certified Audits
  • Provider Audit Guidelines(PDF, 3MB)
  • Acceptance and General Form(XLSX, 34KB)
  • Final Reconciliation Form(XLSX, 28KB)
• Fiscal Monitoring (on-site reviews)
  • Internal Control Form(XLS, 26KB)
  • Claim Validation Audit Program(XLSX, 16KB) (fee-for-service)
  • Invoice Validation Audit Program(XLSX, 21KB) (program-funded)
• Programmatic Monitoring of DHS-contracted Providers (overview)

Contact Information

• Director's Action Line (for services-related concerns and complaints)

Consumer Support

• DHS Consumer Records Request Form(PDF, 462KB) (for use by people receiving services)
• My Bike Program

Data-Processing Applications

• Minimum Tech Specifications(PDF, 531KB)
• iService Training Videos
  • Self-service Introduction for Staff and Providers
  • Self-service Quick Guide for Staff and Providers
  • iService Self Service –End User Quick Start Guide (PDF)(PDF, 665KB)
  • iService –Self Service –Provider First Time Log-in Guide(PDF, 609KB)
• MPER
  • ISAR
  • ISAR Instructions(PDF, 615KB)
  • MPER User Guide(PDF, 4MB)

Fiscal Enterprise Initiative

• Fiscal Enterprise – Budget Builder User Guide(PDF, 453KB)
• Fiscal Enterprise – 'Fetch from ACDHS Systems' Invoice Feature User Guide(PDF, 2MB)
• Video – Provider's Meeting
• Video – Provider's Pilot
• Video – Providers Status Update
• Video – Provider Budget Builder eLearning
• Video – Provider Invoice Builder eLearning
• Fiscal Enterprise Initiative FAQs(PDF, 140KB)

Forms

• DHS General Contracting Forms(DOCX, 53KB)
• Agreement – Example(PDF, 523KB)
• Minority, Women and Disadvantaged Business Enterprise (AC Department of Equity and Inclusion)
  • MWDBE Participation Statement(PDF, 195KB)
  • MWDBE Participation Waiver Request(PDF, 168KB)
  • MWDBE Sample Diversity Policy(PDF, 172KB)
• Minimum Insurance Requirements(PDF, 143KB)
• Letter of Support Request
  • Providers should use the Letter of Support template(PDF, 90KB) provided here to draft request letters.

Manuals and Instructions

• DHS General Requirements/Contract Specifications Manual(PDF, 2MB)
• DHS Payment Provisions Manual(PDF, 420KB)
• Minority/Women/Disadvantaged Business Enterprises Manual(PDF, 203KB)
• Incorporated Standard County Terms and Conditions(PDF, 294KB)
• Incorporated Standard Federal State Terms and Conditions(PDF, 150KB)

Policies

• HIPAA

Trainings

• Credential for Strengths-based Family Workers (SFW) - SFW is designed for persons who work directly with individuals and families.
• Mandated and Permissive Reporter of Child Abuse - Required for all persons who interact with children
• Medicare Training Videos - These training videos are an overview of the Medicare Health System. The goal is to provide a basic understanding of how Medicare functions, and how this system can be effectively used to obtain affordable quality health services.
  • Medicare Training Part 1
  • Medicare Training Part 2
  • Medicare Training Part 3
  • Medicare Training Part 4
  • Medicare Training Part 5
  • Medicare Training Part 6
  • Medicare Training Part 7
  • Medicare Training Part 8
  • Medicare Training Part 9
  • Medicare Training Part 10

• Area Agency on Aging (AAA)
• Office of Behavioral Health (OBH)
• Office of Children, Youth and Families (CYF)
• Office of Community Services (OCS)
• Office of Developmental Supports (ODS)